Refund policy

Cancellations, Returns & Refunds

Do you offer returns or refunds?

Because every Firefly Jewelers piece is made to order or fully custom-designed for each client, all sales are final. We do not offer returns, refunds, or exchanges.

Each ring and piece of jewelry is crafted specifically for you, and once we begin production, it cannot be repurposed or resold.

That said, your happiness matters deeply to us. If you have concerns with your order, please reach out so we can support you within the scope of our policies. Stock items can be returned within 7 business days in NEW and Unworn condition with the original packaging for store credit minus a 20% restocking fee.

Custom orders are non-refundable as we start custom orders right away after orders are placed. 

Can I cancel my order?

We begin work on your piece immediately once the order is placed. For that reason, cancellations are generally not possible.

However, if we have not yet started fabrication, cancellation may be possible.
For urgent questions or cancellations, please contact us right away at:

📞 434–218–2586
📧 FireflyJewelers@gmail.com

We will do our best to accommodate you where possible.

What if there is an issue or defect with my jewelry?

We carefully examine each piece of jewelry before it ships to ensure the highest quality and customer satisfaction. Defects are extremely rare, but if something appears wrong upon arrival, please notify us within 48 hours of delivery.

To help us assess the issue quickly, please include:

  • Your order number

  • Clear photos or video of the concern

  • A brief explanation of the issue

We will guide you through the next steps and take excellent care of you.

What if I ordered the wrong ring size?

It happens!
Please let us know the correct size as soon as possible so we can adjust the ring while it is being made. If the ring has already been completed, we can typically resize it afterward.

Resizing fees vary depending on the complexity of the design and the number of stones in the band. Please reach out to Leah for a personalized quote.

Note: Eternity bands, heavily engraved rings, or styles with delicate side stones may require alternative solutions.

Can you resize Firefly Exclusive rings?

Yes — most of our rings can be resized.
Some intricate designs may have limitations, and Leah will walk you through the best approach for your piece.

Note: Eternity bands, heavily engraved rings, or styles with delicate side stones may require alternative solutions.